Granicus has acquired Firmstep to enhance digital government services, integrating service automation with citizen engagement to drive digital transformation, improve accessibility, and expand innovation in public service delivery across the UK and beyond.
Granicus has officially acquired Firmstep, a leading SaaS platform for automating government services, in a move aimed at enhancing civic engagement and transforming how public services are delivered. This acquisition brings together Firmstep's experience in moving hundreds of UK government services online with Granicus' expertise in public sector communications solutions, creating a powerful partnership for modern digital governance.
The combination of these two platforms is set to seamlessly integrate online service delivery with targeted, event-driven communications, providing governments with a more cohesive strategy for engaging citizens and improving service accessibility.
By leveraging this unified platform, UK governments will be better positioned to drive awareness, adoption, and personalization of their digital services, ultimately deepening their digital relationship with residents.
Firmstep has already played a pivotal role in helping over one-third of UK governments shift their services online, allowing residents to manage transactions, applications, and service requests digitally. Now, with Granicus' powerful communications platform and a growing network of citizen subscribers, the impact of this transformation will be even greater. Governments can now offer more intuitive self-service options and effectively communicate with residents, encouraging the use of digital services and enhancing the overall user experience.
Brett Husbands, CEO of Firmstep, sees the acquisition as an opportunity to expand the company’s mission beyond the UK.
Husbands said: "Firmstep was founded to transform modern government service delivery in the UK with easy-to-use online forms and self-service options. By joining forces with Granicus, we’ll have access to greater resources and investment, leading to more innovative product enhancements and better customer support,"
He added that the combined expertise would also allow them to bring their knowledge of public service delivery to local governments in the US, further expanding their global reach and impact.
Let's chat about your future plans. We can help you get clear on where you and your business are going.
