Cynergie acquired by Davies Group

Davies Group, the third party administrator and specialist outsourcer, today announces the acquisition of the UK-based specialist regulatory services business Cynergie UK Ltd. The Cynergie deal is Davies’ first acquisition since HGGC took a majority stake in the business in January 2017, pledging to support its plans to invest in niche & specialist services, technology and technical expertise.

Davies Group acquires Cynergie: expanding specialist regulatory services

Davies Group, a leading third-party administrator and specialist outsourcer, has announced the acquisition of UK-based specialist regulatory services provider, Cynergie UK Ltd. This marks Davies’ first acquisition since HGGC’s majority investment in January 2017, supporting its strategy to expand niche and specialist services, technology, and technical expertise.

About Cynergie

Headquartered in Peterborough and Birmingham, Cynergie specialises in outsourced regulatory and complaints management services. Their expertise spans highly regulated sectors such as insurance, financial services, utilities, as well as ombudsmen and regulators. With a proven track record in delivering value to their clients, Cynergie is a leader in the regulatory services space.

Strengthening Davies’ capabilities

The acquisition of Cynergie brings a new level of specialist capability to Davies Group. This move allows Davies to expand its service offerings, particularly in complaints and regulatory services, complementing its existing insurance claims and services portfolio. The acquisition is a key step in Davies’ growth strategy, which focuses on enhancing its client offerings through investment in specialized services and technology.

Leadership and integration

Cynergie’s senior leadership team, led by Managing Director Mark Parnaby, will join Davies, ensuring continuity and expertise in the newly formed division. Parnaby will report directly to Dan Saulter, CEO of Davies Group, as Cynergie continues to operate under its brand while becoming an integral part of Davies’ broader service portfolio.

A promising partnership

Dan Saulter, CEO of Davies Group, expressed enthusiasm about the acquisition:
“We are delighted to be partnering with Cynergie’s exceptional team, who have built strong, long-term client partnerships. This is a strategic step in broadening our capabilities and delivering more value to our clients through niche services, technology investments, and enhanced expertise.”

Mark Parnaby, Managing Director of Cynergie, shared his excitement:
“Joining forces with Davies allows us to enhance the support we offer to our clients. The combination of our services, along with Davies’ commitment to technology and investment, will undoubtedly increase the value we can deliver to the highly regulated sectors we serve.”

Looking ahead

The acquisition of Cynergie marks a significant milestone for Davies Group as it strengthens its position in providing comprehensive regulatory services. Both companies will work together to further develop their capabilities and expand into new sectors, ensuring they continue to meet the evolving needs of their clients.

Douglas Edmunds advised the founders of Cynergie UK Ltd on the sale of the business to Davies Group.

Client feedback

"It was clear to us from the get-go that Doug was all about building relationships and that gave us the best chance of selling our business.

"Empathy and trust were cornerstones of building our business and these traits quickly became evident between the Directors of Cynergie and Doug’s team during many round-the-table workshops and meetings.

In understanding us, Doug quickly established rapport at both a business and personal level, where genuine friendships developed which enabled us all to interact successfully and cover huge amounts of work while also continuing to run a successful business.”

Jon Crabtree, co-owner

Cynergie UK

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