Netcall acquires automation platform Govtech

Netcall has acquired Govtech in a move aimed at improving services and achieving cost savings for local government.

Govtech Joins Netcall to Transform Local Government Services

Netcall PLC, a leading provider of AI-powered automation and customer experience software, has acquired Govtech, a pioneering process automation technology partner to UK local authorities. This strategic acquisition, advised by CapEQ, aims to enhance services and achieve significant cost savings for local government.

Strategic Acquisition Expands Local Government Footprint

The acquisition of Govtech significantly expands Netcall's presence in the local government sector. By incorporating Govtech's expertise and innovative revenues and benefits automation technology into its Liberty portfolio, Netcall will streamline operations and improve citizen experiences. Govtech's platform, which processes approximately 30 million transactions annually and achieves up to 80% automation for around 50 local authorities, delivers substantial productivity savings and enhanced service delivery.

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Integrating Govtech's Technology into Netcall's Liberty Platform

Netcall plans to integrate Govtech's solutions into its Liberty platform, combining them with existing automation capabilities such as AI-enhanced citizen experience technology, chatbots, robotic process automation, and rapid application development. This integration will create a powerful synergy, streamlining income collection processes across Revenues and Benefits, Housing, and Social Care.

Automation M&A: Digitising Council services

CapEQ Partner Douglas Edmunds commented: "This acquisition aims to help with those challenges by accelerating innovation in council process automation," Edmunds stated. "We are grateful to have helped bring the two firms together. We look forward to watching the new business combination develop automated council services for those citizens who need help most."

Delivering Tangible Benefits for Local Authorities

Govtech's technology has already demonstrated significant productivity savings, with up to 50% increased efficiency in Revenues and Benefits teams. By integrating these capabilities into its Liberty platform, Netcall will further enhance efficiency and improve citizen service delivery.

James Ormondroyd, Chief Executive of Netcall, said: "The acquisition of Govtech significantly expands our presence in the local government sector, strengthening our product proposition and providing substantial new cross-selling opportunities, while expanding our growing base of recurring revenues."

"We look forward to welcoming the Govtech team to Netcall and are confident in the Group’s continued success.”

CapEQ and Freeths Facilitate the Transaction

Govtech was advised by CapEQ (M&A) and Freeths (legal) on the transaction. The price and terms of the acquisition remain undisclosed.

Scaling Innovation: Netcall's Scale-Up Journey

The Govtech acquisition was quickly followed a month later with the purchase of Belgian intelligent document processing software company Contract.fit – home of IDP solution Parble.

More public sector SaaS M&A deals: Firmstep sold to Granicus

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